Clients and messages
Control patient SMS and costs
Understand metered SMS charges and how patients or staff can stop all SMS for an individual patient.
For: Patients, owners, administrators, and office admins
Clinic-wide SMS
The current price per sent message is shown before SMS is enabled and in Billing. Confirmations, cancellations, reschedules, reminders, and sent Google review requests are counted separately. Billing shows an estimate for the current period before Stripe prepares the final charge.
Stop texts from a DiaryCare SMS
- Open the DiaryCare link at the end of any appointment text.
- On the secure page, select Stop SMS messages.
- Wait for the page to confirm that SMS messages have stopped.
Good to know: Opening the link does not change the preference; the confirmation button must be selected. This stops every future SMS type for that patient record, including review requests, but it does not stop email or change the clinic-wide SMS setting. The public page cannot turn messages back on—contact the clinic if you want to resume them.
Manage a patient's choice
- Open Clients and find the patient.
- Select Do not send SMS messages to stop every patient SMS for that record.
- Clear the choice only after the patient asks to receive SMS messages again.
Good to know: When the short-link submission changes the preference, DiaryCare records it in the appointment activity. Repeating the opt-out is safe and does not create another preference change.
Couldn’t find the answer?
Email contact@diarycare.co.uk and tell us which step you reached.
Contact support