Skip to main content
DiaryCare
Menu

Online booking

Let a patient cancel a booking

Explain the secure manage-booking link and the clinic’s cancellation notice rule.

For: Clinic teams and patients

Before you start

  • The secure manage-booking link for the appointment.

Cancel from the secure link

  1. Open the manage-booking link shown after booking or included in the booking message.
  2. Check the appointment details.
  3. When you are sure, select Cancel this appointment. Cancellation starts immediately; there is no second confirmation step.

When online cancellation is closed

If the appointment is too close, the page asks the patient to contact the clinic. The notice period comes from the service rule or the clinic default. Staff can still cancel the booking from the dashboard.

Couldn’t find the answer?

Email contact@diarycare.co.uk and tell us which step you reached.

Contact support